JN
Jp N
1 reviews | Active since Mar 2009
06 Feb 2020, 10:45
Incorrect billing and unauthorized line speed change
I am currently on a cellc fibre 50/50mbps package with Frogfoot as my FNO.
This morning I received my invoice for February and magically I see that I have been billed for a 100/100mbps package which I never requested. So in fact I am now the victim of Cellc de*****ing me of my money without me ever having app**** or requested for a different line speed package or upgrade in line speed.
Please resolve this immediately and bill me for the correct fibre package otherwise I will have to open up a case of ***** against the person that changed it. Invoice number *** and account number ***
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Cell C's replyOfficial
06 Feb 2020, 11:00Good Day JP
Thank you for making contact with Cell C regarding you fibre query.
The above complaint has been referred to the Fibre Team for assistance.
Do expect communication from us.
^NS
Thank you for making contact with Cell C regarding you fibre query.
The above complaint has been referred to the Fibre Team for assistance.
Do expect communication from us.
^NS
Cell C's reply06 Feb 2020, 11:00
Official
Good Day JP
Thank you for making contact with Cell C regarding you fibre query.
The above complaint has been referred to the Fibre Team for assistance.
Do expect communication from us.
^NS
Thank you for making contact with Cell C regarding you fibre query.
The above complaint has been referred to the Fibre Team for assistance.
Do expect communication from us.
^NS