NM
Nombuso M

1 reviews | Active since Apr 2017

02 Apr 2017, 09:13

Incorrect billing and terrible customer service

<p>I have been having problems with Cell C for about 4 months now. Last month I got billed incorrectly, thus I called the customer service line. </p> <p> </p> <p>I was told by one by one of the consultants that someone would call me back within two hours....it's almost been a week. </p> <p> </p> <p>I then called the the following day with the same issue as well as asking for a settlement amount where I was given to different amounts after being transferred to three different people. I in turn got insulted by a consultant telling me that I clearly couldn't afford to get my phone cash hence I got it on contract, that statement is absolutely unacceptable. </p> <p> </p> <p>I have been on the phone with Cell C at least three or four times this week and nothing gets resolved nor do I ever get called back. </p> <p> </p> <p>I can not not even begin to fully explain how disgusted I am with the level of service and your billing procedure. </p>

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Replies (1)
Cell C
Cell C's reply03 Apr 2017, 09:13
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified. One of team members will contact you and assist.

We want all our customers to be given proper service.

Regards
Cell C | PN