Incorrect Billing and Poor Customer Service

Cell C service and call centres are absolutely hopeless. I took out an LTE contract in November 2017 for R599 a month which includes a router which you pay R70 a month for the duration of the contract. I asked the consultant at the time, what do i pay once after the contract expires? i was informed that i would pay R599 less the R70 if i do not cancel the contract. The contract has now expired and the first month after the expiration i was debited almost R1000, additional to that, R170 for 'content services' has been added to my bill, every call i had with a Cell C consultant and i even when into a branch told me that i apparently subscribed to something on a website, this ridiculous because, i have no access to the sim card and no one can tell me what website it was or when this was done. This an LTE device.

The contract is now cancelled and Cell C expects me to pay for services that i did not sign up for and have been debiting me incorrectly for amounts that i did not agree to. Unfortunately, due to my frustration, i do not know the names of the consultants, everyone i have spoken to does not care a single bit about customer experience and their lines are always terrible, the consultants are disgustingly rude and require customer service training.

i have asked my bank to cancel this debit order because i do not agree with the amounts being debited to my account.

I need this rectified and addressed urgently and for someone to call me to resolve