TS
Thandi S

1 reviews | Active since Mar 2016

25 Mar 2016, 07:48

Incorrect Billing and Payment Deduction

I app**** for a capped cell c data contract that was said to be of a monthly payment of R99, and last month I was shocked by a bill from cell c that said I should pay them R849 and I still don't understand why they billed me R849 but I paid it for the sake of protecting my self from arrears etc, and this morning they ran another debit of the same amount and I now realise that they are taking an advantage of me. So I would want them to bill me as per agreement between me and cell c.

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Replies (1)
Cell C
Cell C's reply26 Mar 2016, 07:49
Official
Hello Thandi Sakhela,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,