SZ
Simphiwe Z

1 reviews | Active since Jul 2014

28 Dec 2021, 04:36

Incorrect billing and **********ly invoicing clients

I have been harassed by cellc for months now. Their managers and agents always pretend to help ans never do. I had 2 contracts with cellc which both were due to end in 2020 December, i upgraded 1 contract and let the other 1 to run on a month to month. In March i called cellc to cancel the one ln month to month and they advised of the notice, i served the notice in the month of March and paid the March invoice and then cellc due to negligence they didn't canceled the contract and let it run to April. Now they billed me because they didn't cancel the contract. I reported and spoke to many team leaders until i spoke to the supervisor who assured me she will fix it. On May 2021 the supervisor that works in sage building called me on the canceled line of *** and told my girlfriend not to pay the money they charged in error and also spoke to me on my *** that I must not pay them she will handle the matter and she further more mislead me and told me to pay only 433 for my upgraded line i did that for a couple of months then November and December inam being called about arrears, because of the line they canceled late and i have been under paying the upgraded line while I paid what i was told by their manager. When i escalated this matter here they respond and say they will contact me and never contact me and they never resolve the issue. You can check my other complaints about the same case, they have not resolved this matter in over a year and they messing up my credit score. I regret joining cellc. I am never taking anything with them ever. They ********** and ***** from clients. They are liers

0
Replies (8)
SZ
Simphiwe Z's update28 Dec 2021, 04:37
Reviewer Update
I have also escalated the matter to the ombudsman cause cellc refuses to fix their own problems
Cell C
Cell C's reply28 Dec 2021, 14:08
Official
We will be in touch.

^NZ
SZ
Simphiwe Z's update28 Dec 2021, 15:38
Reviewer Update
I see a miss call from 135 i am not sure if its you or collections
SZ
Simphiwe Z's update29 Dec 2021, 11:48
Reviewer Update
Good day i have not received any calls. I am still waiting
SZ
Simphiwe Z's update29 Dec 2021, 13:51
Reviewer Update
I have been called by cellc and the lady was rude as we all know cellc. They were in breach of the contract, the lady did ni background check at all about the query, she did not listen to the history dispite of the manager telling me not to pay she calls to force me to pay because they failed to cancel the contract. She refused to send me call recodings that proves that they are wrong. I cant wait for their contract to end so i can cancel them. They are ********** and rude. Exactly how u would expect cellc.
SZ
Simphiwe Z's update29 Dec 2021, 13:55
Reviewer Update
You WI never find such rude sarcastic agents working at the number 1 leading network, becuase their errors they fix. They understand how to treat clients unlike cellc. They completely waiste clients time. I will never ever take a contract with cellc. I am gonna migrate to Vodacom. They know how to treat clients. They don't leave contracts to be active when cancelation have been sent and say that you need to pay them cause they didn't cancel the contract. They are just liers. They mess peoples life's cause they selfish. I regret taking a contract with cellc
SZ
Simphiwe Z's update31 Dec 2021, 19:05
Reviewer Update
It's been more than 24 hours as expected cellc has **** to me once more. It's fine I'll stay and not pay even active contract after all they create ********** arrears without researching all the facts. So i might as well stay in arrears since they force me to be in arrears. They liers
SZ
Simphiwe Z's update04 Jan 2022, 14:12
Reviewer Update
As guys i was saying its taken more than 96 hours, working hours since cellc has looked into the matter as they said they would like how a manager instructed me not to pay but cellc nk2 says i must pay. Cellc knows nothing about TCF or what that means.Misleading at cellc is allowed. They do that as if its nothing they pretend ad if they resolve things, they never respond in public becuase they know they lies. It pains me that in South Africa black people are still treated in this manner. I am sure if i was not black they would have resolved the issue. Pathetic cellc