Incorrect billing and bad customer service

<p>On the 11th July I took a new data contract with cell c. The contract was done telepathically where I was told that the monthly subscription will be R299. I later realised that cell c has been billing me R399 instead. I called cell c trying to get an explanation on the incorrect billing and I was told that the actual subscription on the contract is R399. I immediately disputed this and requested for the sales call to be retrieved and feedback given. The initial bill dispute was logged on 27 Septemeber. I have been calling cell c since then requesting feedback and I would be told that somebody from back office Will call me back before COB. up to date I have made numerous calls to cell c and even escalated the issue to a couple of Team Leaders who promised to follow up and provide feedback which never happened. I called cell c again today to follow up on the issue, I really lost on the call and requested to speak to his TL. I was then told that the TL is going out on lunch and is not available to take my call (this was at 10:00). I was told that the TL will call me within an hour. I made it clear that if I don't receive that particular call back I will escalating further. 20 min later I receive a call from a consultant who claims that he has been trying to contact me for the past month but the number could not go through. The consultant was extremely rude on the phone and told me that he needs clarity with regards to my query. I find it strange that it took this last consultant less than 2min to locate the call recording which the whole of cell c could not retrieve since the 27th of Sep. The consultant mentioned that he will listen to the call and call me back with feedback. I am not interested in talking to him as he was extremely rude to me. Can somebody else please call me with feedback on the dispute. Dispute ref number ********** 029</p>