JS
Jeremy S
1 reviews | Active since Dec 2015
17 Dec 2015, 11:31
Incorrect billing
Cell C customer care service is the worst I have come accross. I have 2 contracts with Cell C. A voice line and a data line. My data line is n 20Gig contract for 5gig day and 15gig night for which I should be charged R200. To my surprise my billing for Oct and Nov. Was incorrect. 1st Dec a debit of Almost R3000 was debited instead of the monthly debit of about R700. Its was reported on the 1st Dec. Followed up on the 9th then again 12th and agin today. Promises made that someone will revert with feedback. Im am still waiting. When you ask for a senior person they are forever in meetings. Porting to Cell C was my worst mistake ever.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
21 Dec 2015, 07:53Hello Tiredofpoorservi,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Dec 2015, 07:53
Official
Hello Tiredofpoorservi,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,