DS
Dawid S

1 reviews | Active since Oct 2015

01 Dec 2015, 15:35

Incorrect billing

Cell C billed me incorrectly for the month of May. They provide ip addresses for the data used after multiple requests. The data however, is incorrect as the amounts in a sheet with the ip addresses do not match another sheet with the amounts.<br> <br> Regarding the amount under dispute which happened on 29-05-2015 at 05:32:57<br> <br> Please look in the file 'defaultexcel_may_validation' in row 44. It claims that 3.21 GB was used and that R2,852.65 is owed for this<br> <br> Compare it to the same record on the file '*** - may 2015' in row 23996. It says that the service domain is [URL Removed] and that a total (up and down load) of 500 kb were used<br> <br> Please correct your billing mistake

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Replies (1)
Cell C
Cell C's reply01 Dec 2015, 15:50
Official
Hello DawidSwanepoel,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,