MC
Melissa C

1 reviews | Active since Jun 2013

14 Nov 2015, 07:35

Incorrect Billing:

Hi there,<br> <br> Last month I received a Bill for almost R3000. I then went into the store and spoke to the Manager Matthew. He then advised that he would log an issue regarding the matter, as it came out the your employee Sheldon had not done his job correctly.<br> <br> Matthew then resolved this matter and cancelled the extra balance (as this was not my fault).<br> <br> When I took out the contract I asked Sheldon if I would be able to increase or add on and he said \No"that 20 gigs was all that I would receive and that it would not cost me more than the special which was R199. <br> <br> I was then informed that Sheldon was suppose to call someone and put a \""Cap\"" on it"

0
Replies (1)
Cell C
Cell C's reply14 Nov 2015, 08:02
Official
Hello melissa4,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,