mL
michelle L

1 reviews | Active since Sept 2015

23 Sept 2015, 12:44

INCORRECT BILLING

After numerous calls from consultants, I migrated to a contract from prepaid. Billing was fine for 2 months and then I started getting debited for exorbitant amounts which was not part of the contract. Despite numerous attempts to clarify this, I still have not received any assistance. I have now been handed over to Capital Data and my credit rating turned upside down. Customer care consultants are of no use. My account is debited for over R4000.00 every month. I want this sorted out. I am going to lodge a complaint with PASA, the NCR as well as the NCC.

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Replies (1)
Cell C
Cell C's reply23 Sept 2015, 12:48
Official
Hello Caelia,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,