Incorrect Billing

<p>Good day,</p> <p> </p> <p>Regarding the below matter, No credit was passed on the laptop that is not operational; Cell C can't expect us to pay for a laptop that's not working for over 3 months now, also the agreement is that the monthly instalment was supposed to be R375 or R379 but the debit order that's loaded is R460.99,</p> <p> </p> <p>Please correct this account as we are not going to pay for services that we are not using or for a faulty device (Laptop)<br /> <br /> <br /> <br /> <br /> <br />Jul 24, 2017<br />4 days ago<br />Cell C<br />2.7<br />Telecommunications<br /> <br />No Assistance<br />by jordanj 42<br />Hi, we've been communicating with Ngwakwana Nelly Mamotheti who has been assisting us in a good and professional way; she really went the extra mile with the problems that we've been experiencing with this contract, but there is a problem that we've been having for a few months now and it's not resolved yet and Ngwakwana Nelly Mamotheti is not responding to the emails; the laptop we have is faulty; it was reported, it hasn't been repaired yet and we are sitting with a faulty laptop and we can't be charged for it until the laptop has been repaired so we need you to credit the account until the laptop is repaired; Nelly arranged a credit for the previous two months but no credit has been passed for this month yet, </p> <p> </p> <p>Could you please attend to this matter urgently,</p> <p>Share<br />Follow<br />Like this review</p> <p>Request Help<br />Supercharge<br />Convert<br />Official business reply:<br />Jul 24, 2017<br />4 days ago<br />Hi Rosemary</p> <p>Do not despair, we will ensure that this matter is sorted. One of our team members will contact you with feedback.</p> <p>Regards</p> <p>Cell C | PN<br /> <br />Official business reply:<br />Jul 27, 2017<br />2 days ago<br />Hi Rosemary</p> <p>Please arrange as per communication with Nelly and she will assist further with this matter.</p> <p>Regards</p> <p>Cell C | PN<br /> <br /> Post a Reply<br /> Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish</p> <p> </p> <p> </p> <p>Facebook Comments:<br /> <br /> <br />Report this review<br />Legal | Privacy Policy</p>