Incorrect billing
<p>I first wrote a review in Feb about cell c incorrectly billing me. It now 26 March and still nothing. The last time I spoke to Nelly she was to call back as I was driving. I have called 140 repeatedly only to be dismissed by customer care as not knowing anything. If there is anyone at cell c who can resolve this issue would that person please call me.</p> <p> </p>
Hi Avril
As per the notes on the system, Nelly tried contacting you back with no success and a credit note has been prepared.
We will refer this matter to her for further assistance and she will provide a resolution.
Regards
Cell C | PN
Best regards,
Hi Avril
As per the notes on the system, Nelly tried contacting you back with no success and a credit note has been prepared.
We will refer this matter to her for further assistance and she will provide a resolution.
Regards
Cell C | PN
Best regards,
Thank you for the response. There has been no credit note that was passed for Dec 2016 and Jan 2017 billing.
Thank you for the response. There has been no credit note that was passed for Dec 2016 and Jan 2017 billing.
Hi still waiting for Nelly to contact me. Will this happen anytime soon. The way cellc is attempting to resolve their billing issue is unbelievably poor. They have no respect or regard for their customers. After being with cell c for 14 years I can not fathom if this is the way you treat a loyal customer. Or maybe the urgency in resolving their incorrect billing is not applicable to their customers
Hi still waiting for Nelly to contact me. Will this happen anytime soon. The way cellc is attempting to resolve their billing issue is unbelievably poor. They have no respect or regard for their customers. After being with cell c for 14 years I can not fathom if this is the way you treat a loyal customer. Or maybe the urgency in resolving their incorrect billing is not applicable to their customers
We'll ensure that this matter is sorted. Sincere apologies for the inconvenience caused.
We respect and value all our customers.
Regards
Cell C | PN
Best regards,
We'll ensure that this matter is sorted. Sincere apologies for the inconvenience caused.
We respect and value all our customers.
Regards
Cell C | PN
Best regards,