Incorrect billing

<p>I took a cell c contract for R99 pm (Huawuei) wifi. I received the modem but the SIM card was not working. I then called cell c and it was sorted. It worked for a short while and thereafter it stopped and I called the call Centre. I was told to go to a cell c branch to get a new card. On that day I advised the Agent to cap my contract at R99 which she promised that it will be done. When I went through my bank statement in August I realized that I was being overcharged. In June and July my account was debited with a more than R300 as well as in July. On 17 August I called the call Centre and raised the issue at hand and the agent advised that the request will be sent to a department where they will listen to my call and get back to me after two days. Nobody called and on the 3rd day I called again doing a follow up and the agent advised that the turnaround time is 7 working days. On Friday 26th August I got a call die an agent who told me that they have received my request for a capping of my limit to R200. I advised the agent to read the notes carefully on the system as the request to cap the limit to R99 pm was done long time ago not today. The agent promised call back again shortly as she was going to listen to the call. The agent never got back to me since then. I then called again on 30 August and was told by an agent that they haven't received any feedback. I asked her for the turnaround time and she advised that it was two days. That is the third agent two gave me the same turnaround time. To date nothing has been communicated to me and I need my refund urgently.</p>