MS
Maimoena S
1 reviews | Active since Mar 2015
04 Mar 2015, 17:09
Incorrect Billing
In October 2014 I cancelled my contract. After speaking to a number of people Cell C still continues to debit my account till today. Amount of close to R1000.00 is being deducted. I am a 63 year old pensioner and need to take a taxi and bus to town to have the money put back in my account. Everyone tells me they will assist. I have been advised by my bank to go to banking ombudsman as what they are doing is *******.
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Cell C's replyOfficial
05 Mar 2015, 07:48Hello MonaChips,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Mar 2015, 07:48
Official
Hello MonaChips,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,