Incorrect Billing
A quick summary: My Blackberry Z10 was damaged in October 2014. I called retentions to ask how much the early upgrade cancellation fee would be. I went into nedbank and I paid that amount. Then in November I contacted cell c direct to do a sim only upgrade, 2gb top up for R199. Because I already bought a new samsung s5 cash... Now the problem is I have been charged R488 per month and I am being told that I am being charged for a device. but its a sim card only upgrade. Every time the operator does the security check I wait and wait and wait and finally I am told to please phone back because the system is not responding. PLEASE HELP ME RESOLVE THIS PROBLEM.
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Cell C's replyOfficial
20 Feb 2015, 15:09Hello mdeyzel,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply20 Feb 2015, 15:09
Official
Hello mdeyzel,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,