LM
Lucky M
1 reviews | Active since Feb 2025
10 Feb 2025, 18:34
Incorrect billing
In August 2024 cell c agent sold me a cellphone contract and did not fully disclose the details of the contract. I accepted the contract believing that I will pay R199.00 instead cell c is debiting R 745. From my bank account. I've been calling but the call center agents are not helpful they sound like they do not know what they are doing. I was told that the call recording was reviewed, two agents told me that they have listened to the recording and it is true that I was told I will pay R199.00 not R745. But when I call to follow-up the call center agents say they have yet to receive the call recording. No one is interested in helping me, I am being charged incorrectly. Cell c sold me a lie.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
10 Feb 2025, 18:54Dear Lucky Mailula
Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you’ve experienced.
We understand the serious nature of your concerns, and we want to assure you that we are taking this issue seriously. We will escalate this matter for further investigation. Our team will thoroughly review the details of your contract and the call recordings to resolve this discrepancy as soon as possible.
We apologize for the inconvenience caused and appreciate your patience while we investigate and correct the situation. We will follow up with you shortly with an update.
Regards
Cell C |NT
Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you’ve experienced.
We understand the serious nature of your concerns, and we want to assure you that we are taking this issue seriously. We will escalate this matter for further investigation. Our team will thoroughly review the details of your contract and the call recordings to resolve this discrepancy as soon as possible.
We apologize for the inconvenience caused and appreciate your patience while we investigate and correct the situation. We will follow up with you shortly with an update.
Regards
Cell C |NT
Cell C's reply10 Feb 2025, 18:54
Official
Dear Lucky Mailula
Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you’ve experienced.
We understand the serious nature of your concerns, and we want to assure you that we are taking this issue seriously. We will escalate this matter for further investigation. Our team will thoroughly review the details of your contract and the call recordings to resolve this discrepancy as soon as possible.
We apologize for the inconvenience caused and appreciate your patience while we investigate and correct the situation. We will follow up with you shortly with an update.
Regards
Cell C |NT
Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you’ve experienced.
We understand the serious nature of your concerns, and we want to assure you that we are taking this issue seriously. We will escalate this matter for further investigation. Our team will thoroughly review the details of your contract and the call recordings to resolve this discrepancy as soon as possible.
We apologize for the inconvenience caused and appreciate your patience while we investigate and correct the situation. We will follow up with you shortly with an update.
Regards
Cell C |NT