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Pontsho M
1 reviews | Active since Mar 2023
09 May 2025, 17:42
incorrect billing
I have been trying to change my banking details for over 3 months now. I have been calling the company since the beginning of the year. Initially when I requested to change my banking details, I was told that my account is less than 3 months, therefore I need to send a bank statement to their credit department, to have the details change. We are now on the 4th month, and that has not been updated. I would advise the company not to charge me a penalty, as they are the one's failing to change my banking details, however I am paying my monthly installment on time and in full. I have been receiving messages advising that my account is overdue, despite my efforts of reaching out to the company.
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Replies (2)
Cell C's replyOfficial
09 May 2025, 17:53Dear Pontsho,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this ongoing issue has caused.
We understand how important it is to have your banking details updated promptly, and we’re truly sorry that your request has not been actioned despite your repeated efforts. Please be assured that we have escalated your case to our support team for urgent resolution. We also acknowledge your concern regarding incorrect billing and potential penalties. Your account history and communication will be reviewed as part of this escalation to ensure you are not unfairly penalised and our team will be in touch soon to provide feedback.
We appreciate your patience, and thank you for continuing to make payments while this matter is being resolved.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this ongoing issue has caused.
We understand how important it is to have your banking details updated promptly, and we’re truly sorry that your request has not been actioned despite your repeated efforts. Please be assured that we have escalated your case to our support team for urgent resolution. We also acknowledge your concern regarding incorrect billing and potential penalties. Your account history and communication will be reviewed as part of this escalation to ensure you are not unfairly penalised and our team will be in touch soon to provide feedback.
We appreciate your patience, and thank you for continuing to make payments while this matter is being resolved.
Kind regards,
Cell C | TN
Cell C's reply09 May 2025, 17:53
Official
Dear Pontsho,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this ongoing issue has caused.
We understand how important it is to have your banking details updated promptly, and we’re truly sorry that your request has not been actioned despite your repeated efforts. Please be assured that we have escalated your case to our support team for urgent resolution. We also acknowledge your concern regarding incorrect billing and potential penalties. Your account history and communication will be reviewed as part of this escalation to ensure you are not unfairly penalised and our team will be in touch soon to provide feedback.
We appreciate your patience, and thank you for continuing to make payments while this matter is being resolved.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this ongoing issue has caused.
We understand how important it is to have your banking details updated promptly, and we’re truly sorry that your request has not been actioned despite your repeated efforts. Please be assured that we have escalated your case to our support team for urgent resolution. We also acknowledge your concern regarding incorrect billing and potential penalties. Your account history and communication will be reviewed as part of this escalation to ensure you are not unfairly penalised and our team will be in touch soon to provide feedback.
We appreciate your patience, and thank you for continuing to make payments while this matter is being resolved.
Kind regards,
Cell C | TN
Cell C's replyOfficial
12 May 2025, 07:18Dear Pontsho,
Nomthandazo from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Nomthandazo from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply12 May 2025, 07:18
Official
Dear Pontsho,
Nomthandazo from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Nomthandazo from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA