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Takalani T

1 reviews | Active since May 2015

06 Mar 2018, 07:59

Incorrect billing

Hi there

First your network coverage is **** where I stay. Now I have cancelled the two contracts and your social media agent is refusing to assist me with credit note for remaining days

Balance me quick . When I take contract on 12 February, I don’t get a month free but I get pro rata charge for the month

Now I want to cancel and you are telling me you wanna bill me a full month. Naah fam. This is bull. I’m terminating contract on 5 March 2018 As such I expect a credit note from 6 till 31 March, then we apply pro rata invoicing of 1 till 5 March.

I will appreciate if you can assign a senior consultant to assist me here and stop getting a junior to contact me.

0
Replies (5)
Cell C
Cell C's reply06 Mar 2018, 08:25
Official

Good morning Takalani

The social media consultant assisted you with migrating both lines to prepaid as per your request and the lines have been migrated. He also advised that you should use your benefits to avoid losing them, however, you requested for your contract to be canceled immediately then, he further advised that you will be liable for the subscription whether you use your benefits or not.

Regards

Cell C | PN

Best regards,

TT
Takalani T's update06 Mar 2018, 08:57
Reviewer Update
Well, clearly you are drunk or you missed the Network part. How can I use the benefits when I don’t have coverage in my area????? Typical stupid response. Are you nuts maybe lol.
Cell C
Cell C's reply06 Mar 2018, 10:18
Official

We did not miss the network part as it is the first thing you mentioned in your review today. Which you did not mention in any of your calls or reviews yesterday. When you called though yesterday, a lady spoke to you and asked what is your reason for cancelling the lines? and you advised her that you want to cancel because you are not using the lines ( remember our calls are recorded), the lady proceeded and provided you with the commitment amounts and explained the billing process.

If this was a network cancellation then you would have been assisted accordingly as per the network process.

Regards

Cell C | PN

Best regards,

TT
Takalani T's update06 Mar 2018, 10:35
Reviewer Update
I logged a network problem in 2017. And still today this is not fixed. Please check the account history and see the reason why the 200GB contract was cancelled. Network problems buddy. I told the lady IM NOT USING THE LINES. do you know why I’m not using? COZ I don’t have network coverage. Was I suppose to tell her that? Naah she couldn’t help me. Back to commitment fee.. And I’ve paid the commitment fee. So what’s your point now? Instead of wasting time. May you provide service. Simple service migrate the two numbers to prepaid. You are justeastijg time missing the whole point of the complaint My issues here is 1. Migrate the number to prepaid. 2, Raise a credit note. If your policy doesn’t allow credit note, show me the agreement where we both agreed (If there is one agreement, great I will pay the invoices raised) If none agreement you raise the credit note Simple as ABC
TT
Takalani T's update06 Mar 2018, 10:38
Reviewer Update
In short, you are all idiots, you don’t check clients history but jump into justifying your ignorance and stupidity...