Incorrect amount billed

<p>I spoke to a consultant on Thursday 16:15, he agreed that he's not sure how Cell C got to the amount they tried to bill. I explained to the guy that the debit order didn't go off, i also requested that it was resubmitted before they cut the line. He advised that he will phone back in 15 min... Well, this is now Monday after 16:15 and still no call. This is really not a good experience I’m having with Cell C and also poor Customer Service. This is after the first consultant told me that the amount is correct. Can someone who know how the accounts work please help me sort this out?????</p>