Inconvienience because of Incompetence

well at first it happened when i received a notification from the transunion that an enquiry was done by cell on my credit report, which was then followed by a call from their \***** dpt"trying to find out if it was really and i told them i dont have any accounts with until this past saturday when i got a shock when a debit order of 1430 went out of my bank account from cell c"