inconvenience

i called in last month to update my banking details and change my debit order date, next thing i get an sms entailing i'm in arrears, i call in this month to change my debit order date, this time the Agent tells me that they have a policy of calling 5 days prior to the date. i accepted hence i'm calling more than 10 days prior, i state my issue with her, that i cant be in arrears coz i called in to change the debit order date. she says upon a call it can only be changed the following month, i tell the previous agent didn't specify that and i request a call retrieval since calls are recorded. she accepts and informs me her superiors will get back to me. All i got was a termination of services, No call. so i would like to congratulate Cell C for living up to it's reputation of Bad customer service. THANK YOU HELL C :(