1 reviews | Active since Oct 2020
Inconsistent debiting of my account
Good morning, This is the 2nd time that Cell C does not debit my account.
The first time - they did not debit for 3 months and I then received a letter from attorneys and was listed.
This is the 2nd time - no reason for the non debit - i did not cancel my debit order or make ANY changes to my banking.
I received a statement on the 8th June ' statement total amount due as at 4 June 2021.
Your selected payment date is 1 July
So Cell C is aware that my payment date is the first but did not debit instead sending me a statement for double the amount.
Thereafter I sent a email on 9 June to enquire as to what is happening with my account
Customer service number: ***, sent a follow up email and still no reply.
1) please can you debit my account on the 1st ordering to our 'contract' 2) could you reply to any of my emails? 3) i do not want to be listed again for CELL C not debiting my account on the 1st for absolutely no reason (last debit order was: 3 May, R129) closing balance is R297.98?
Please could someone contact me to sort this out
and hopefully there will not be a 3rd time
Thank you for contacting Cell C.
We will make contact with you to provide assistance regarding the billing query that you have raised.
Regards
^MP
Thank you for contacting Cell C.
We will make contact with you to provide assistance regarding the billing query that you have raised.
Regards
^MP
I was contacted by Moses on Tuesday 15 June, CELL C definitely has billing issues and it drastically affects customers (by they simply could not care less - i am still listed at ITC for this issue - again not my fault, as the first time they did not debit me and not again) anyway
Moses advised me that he will send me the banking details to make a payment please to ensure that i do not fall behind with my account (due to CELL C not debiting me) I made the said payment of R149. I sent a email on the 16 June to enquire if he received my email
No response,
i sent the proof of payment on 18 June - no reponse
Sent another email on 20 June - no response
So each time i have a issue with CELL C i have to resort to logging in here and explaining my issue?
what happened to customer service ?
1. Please confirm my account is in order and payment received ?
2. please confirm - as promised, for the 2nd time, that my name will be cleared from ITC as the billing of CELL C needs urgent attention.
3. is there a active debit order for next month, or will i have to make a manual payment AGAIN or even cancel my account
Looking forward to hearing back
thank you
I was contacted by Moses on Tuesday 15 June, CELL C definitely has billing issues and it drastically affects customers (by they simply could not care less - i am still listed at ITC for this issue - again not my fault, as the first time they did not debit me and not again) anyway
Moses advised me that he will send me the banking details to make a payment please to ensure that i do not fall behind with my account (due to CELL C not debiting me) I made the said payment of R149. I sent a email on the 16 June to enquire if he received my email
No response,
i sent the proof of payment on 18 June - no reponse
Sent another email on 20 June - no response
So each time i have a issue with CELL C i have to resort to logging in here and explaining my issue?
what happened to customer service ?
1. Please confirm my account is in order and payment received ?
2. please confirm - as promised, for the 2nd time, that my name will be cleared from ITC as the billing of CELL C needs urgent attention.
3. is there a active debit order for next month, or will i have to make a manual payment AGAIN or even cancel my account
Looking forward to hearing back
thank you