Inconsistent communication and poor service

I am very disappointed in the service Cell C gave me.

I app**** for a device on the 22/02/2021 and it was approved. The lady who was assisting me Bukelwa Gxowa advised me that the device will be delivered on Friday 26th February. I called to follow up on Friday and they advised me that the reference number was for the approval and not delivery....they told me I should get the device on Monday....It's Tuesday today so I decide to follow up and the lady called Faith tells me it was only captured yesterday and will get the device from 3 to 7 working days. 3 different information i'm getting for one question. The level of inconsistency is really disappointing to say the least. I will be cancelling the device