1 reviews | Active since May 2017

18 May 2017, 12:15

Incompitence

<p>Hi hellopeter, that you for this platform.</p> <p> </p> <p>I am a very unhappy customer. The service that I have received from C-Surance, Cell C's mobile insurance is despicable, I have had my phone there for 3 months now, no one has ever followed up with me since my phone was submitted. I have had to call hundreds of times literally because for each time I call i'm on hold first for a good 45-60 minutes. Each time I get through to a different consultant they all tell me different reasons why my phone is still not fixed. I have submitted everything that was requested of me, I've paid the excess and I have waited patiently. Your service is disgusting and I hope all your call center employees who have been ignoring my calls fall flat on their faces. I want my phone back and thereafter nothing to do with you and your incompetency. </p> <p> </p> <p>A very unhappy customer.</p>

0
Replies (3)
Cell C
Cell C's reply18 May 2017, 12:37
Official

Hi Londy

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

's update07 Jun 2017, 15:06
Reviewer Update

Hello

After this complaint I recieved assistance from the Cell C side.

After confirming my cellphone number by uploading my contract there's been no communication from anyone from C Surance to tell me whether my phone is fixed or how long have to wait.

May I please get some assistance so that I can get my phone back.

Thank you

Cell C
Cell C's reply07 Jun 2017, 15:14
Official

Hi Londy

We'll get someone to follow up on this matter with C Surance and assist. Do expect communication.

Regards

Cell C | PN

Best regards,