GC
Gavin C

1 reviews | Active since Jul 2011

15 Feb 2017, 11:11

Incompitant

<p>6 months ago i tried to activate wifi calling but was told that samsung S5 was unable and that i need a S6 or higher. i went and purchased a S6 for R8000.00 and asked Cell C if it was a problem if it was a Vodacom phone, they insured me that it was not a problem. since then i cannot get wifi calling to work, today 6 months later after totally loosing it with them they NOW tell me its a problem as my phone is Vodacom original, WELL DONE Cell C on knowing whats going on ... NOT!!!! .....So again i wasted money because of Cell C. Bunch of incompitant fools!!!!</p>

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Replies (7)
Cell C
Cell C's reply15 Feb 2017, 11:31
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Feb 2017, 12:25
Official

Theodorah has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Best regards,

GC
Gavin C's update15 Feb 2017, 15:37
Reviewer Update

Disgusting, she contacted me and to calm me down was offered TWO months free service, i counter offered 4 months and 2 contract upgrades, their counter was ONE month on condition i upgrade. SO from 2 months NSA to one month with conditions!!! how the hell does that work??? I know this will go no further cause the lady who gave answers is only one reading this nand will squash it into the floor. yet again CORPORATE BULLIES 1 , man in street 0. BYE BYE cell c, no wonder you had to buy other networks contracts, cause you loosing your own customers, **** SERVICE, **** RECEPTION, **** ATTITUDE, INCOMPITENT STAFF.

GC
Gavin C's update15 Feb 2017, 15:38
Reviewer Update

**** means bad but they wont let me swear

Cell C
Cell C's reply16 Feb 2017, 14:48
Official

Theodorah confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,

GC
Gavin C's update21 Feb 2017, 13:14
Reviewer Update

We have come to an arrangement but still no confirmation in writing received as yet

GC
Gavin C's update21 Feb 2017, 13:14
Reviewer Update

We have come to an arrangement but still no confirmation in writing received as yet