***********, unhelp staff and wastage of time

Hi, my call was made to Cell C@10h52 today.The above staff attended to my call ***.I was on the call for abt22mins.He did seek added help from an assistant, I did not mind waiting provided that my port from Vodacom to Cell C was completed.As per the call recording he did advise me that my number was still with Vodacom&I needed to call Vodacom to confirm why my number is still with them. When I called Vodacom@11h18 Angela advised me that my number port was successfully done on the13/[email protected] called Cell C@11h38 Mbali advised me that only1document is missing&the IT dept needs to process then my port request will be completed. Why did the 1st agent incorrectly advice me and waste my time?His incompetence wasted1hour of my time.My concern is,if staff advice us customers incorrectly we will be forced to stay with our current service providers which give us excellent service.I am utterly dissatisfied with the level of service received. Also Staff at Cell C stores need to advice customers that their port may take up24hrs or there could be added problems also not to keep the new Cell C sim on. My 1st impression of Cell C is *********** staff, unhelpful&poor customer skills