<p>I called cell c around 12:30 pm on the 21st of July 2016 to put through a cancellation for my contract... I spoke to NURSE Mogola who promised me that she will request a cancellation for me and I can continue using my sim card since I still have data remaining. Only to realised that she has blocked my sim card, the 3G service and decreased my limit without my approval. when I called back the contact centre I spoke to a lady by the name of Bonolo who then claimed that my phone had a problem and transferred me to the technical department which didn't help me whatsoever. I then decide to call again spoke to a gentleman by the name of Thembani sikweza who clearly explained that I won't be able to use the sim card that I pay for every month unless I increase my limit. Cell c has *********** stuff who can not help customers and I feel I went back and fourth trying to explain my problem while they try feed me lies!!! I need this urgently fixed!!!</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.