*********** staff who now want to hand me over?

I was called on the 26/02 February about my Cell C account being in arrears. This was due to them not having a branch code for my bank account. I then gave them this info and permission to take the outstanding amount from my account within 24 hours. I was then contacted again on the 02 March regarding this outstanding account? I was once again promised that this will be taken within 24 hours as they had all the required info. I then went as far as to call them on the 03/03 to check if their money had been taken. Harry then suggested that I must go to a Nedbank to make this payment? I informed him right away that I would not be able to do so and that he should just take it off my bank account. On noticing that it was till not taken off my account, I called them again yesterday to find out that Harry made a note on his system that I said that I'll go and make the deposit? I then went to the Mall @ Carmival branch and handed my details to the manager to have this sorted out once and for all. My son now gets a call to say he's going to be handed over??? Why is it so hard for a telecom company to communicate what the problem is and to just take their money!!!