*********** staff, useless service provider indeed

I called the vitality/cellc to change my banking details frm Standard bank to Absa. Zweli confirmed it was change & will go off to the Absa account. On the 28th I receive notification that they debited STD bank which had no money as I was in the process of closing it. I called Cellc & was told they have changed the incorrect account. They promise to rectify & resubmit or debit ABSA. I also told them I have incurred charges at STD bank, they need to reimburse Standard bank so that I close the account. I was told to send a bank statement of which I did. I then spoke to a couple of agents who said they were dealing with this & will sort it out. When I called again they confirmed they have debited ABSA on the 4th. On the 11th I get a sms saying I'm in arrears. To cut this story short, after been on the phone with Cellc for weeks this has not being sorted instead I'm told they can't find the recording of the instruction to debit ABSA but the banking details has been changed and Reagan ( Supervisor) does not know who changed them, they will not pay for the unpaid debit order and I need to pay R901.00. But they will give me 1 gig data to compensate me for the inconvenience caused.