*********** Staff Pathetic Service

<p>2 days after receiving a new phone from cell c, it started giving me trouble. Took the phone back this Monday morning as the staff member, Yugendree, informed me that phones are picked up on Mondays, Wednesdays and Fridays to be sent to Jhb for assessment. Today is Thursday, I phones CellC repair department and they tell me the phone is still sitting in the store. I then called the store and they tell me that they do not know where the phone is, as it was picked up on Tuesday. The manager now tells me that their policy states that it takes 4 to 6 weeks for an assessment, this was NEVER told to me nor was it given in writing. The document I signed says 7 working days from the time it reaches the repair center. Clearly the staff at CellC do not follow their company policy and make their own rules as they please.</p> <p>I am at an inconvenience due to the faulty products being sold at CellC. The customer service from staff at the store makes me wonder if they are doing me a favour by having my business or I am doing them a service by supporting them.</p> <p>I am cancelling my contract with Cell C as I can not be assured that the next phone will be in a good condition and neither am I prepared to wait to send another phone for assessment should I have a problem.</p> <p>I advise everyone that is thinking about taking a Cell C contract to think long and hard before you do.</p> <p>Vodacom has much better phones on cheaper contracts and gives much better value than Cell C.</p>