*********** STAFF MEMBERS AT CELL C

<p>I VISITED A CELL C FRANCHISE IN FEBRUARY FOR AN UPGRADE AND SPECIFICALLY TOLD THE CONSULTANT THAT I DO NOT WANT AN OPEN CONTRACT ESPECIALLY FOR MY 9 YEAR OLD SON ONLY TO FIND OUT THAT THIS DID NOT HAPPEN. NOW I HAVE TO MONITOR HIM ON A DAILY BASIS IN CASE HE RUN AN EXTRA BILL. I CALLED CLIENT SERVICE AND THEY NOW WANT ME TO PAY FOR THEM TO FIX THEIR MESS WHICH I AM NOT PREPAIRED TO DO. ALSO I HAVE TO CONTINOUSLY CALL THEM FOR A STATEMENT TO BE MAILED TO ME THEN THE CONSULTANTS WANNA GIVE ME ATTITUDE AS WELL. TODAY I ASKED A CONSULTANT WHY I GET BILLED SO MUCH ONLY TO FIND OUT THAT MY OLD CONTRACT EXPIRE IN MAY AND THEY'RE STILL BILLING ME FOR THAT WITHOUT THE PERKS AND FOR THE UPGRADE WHICH WAS ALSO NOT EXPLAINED TO ME WHEN I VISITED THE N1 CITY BRANCH WHEN I DID MY UPGRADE. I DON'T HAVE AN ISSUE WITH PAYING MY BILLS BUT I NEED TO KNOW WHAT I AM PAYING FOR NOT FIND OUT WHEN I GET A SMS THAT CELL C DEDUCTED TWICE FROM MY BANKING ACCOUNT WITHOUT ME KNOW WHY????? I CANNOT WAIT FOR MY NEXT UPGRADE IN ORDER FOR ME TO START CANCELLING MY CONTRACTS WITH CELL C CAUSE I HAVE BEEN A LOYAL CLIENT OF THEIRS AND DON'T GET THE SERVICE I DESERVE.... LIEZEL EL SAYED ********** 549</p>