1 reviews | Active since Jun 2013
*********** staff making signing up not worth the hassel
<p>Mall of Africa cell c staff *********** in the signing up process and customer service. My business application has been dragging out for over 7 days as the responsible sales staff is incapable of doing his job correctly and timeously, above that he lies. The iPhone 7 on the pinnacle 1000 is a good deal but not worth the hassle of dealing with such service. I'd rather stick with my current provider than switch over now and risk having to further deal with such ********** service. </p> <p> </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Lungi has been in contact with you to assist with this matter. However, you advised her that you at the store at the moment and you will post an update if the issue is not resolved.
Regards
Cell C | PN
Lungi has been in contact with you to assist with this matter. However, you advised her that you at the store at the moment and you will post an update if the issue is not resolved.
Regards
Cell C | PN
Over 3 months on, and the Pinnacle 1000 cash back of R7000 has still not been paid. The same responsible staff initially promised a cash card, then did not issue that but committed to have it paid to my business account where it is subject to VAT and tax, which to me further dilutes the value of this deal making it less competitive than other providers. Still this staff from cell c mall of Africa never endeavoured to have this paid into my account in spite of my several email request and calls. Also SMS never worked on this contract. I am filled with regret for having switched to cell C and there total disregard
Over 3 months on, and the Pinnacle 1000 cash back of R7000 has still not been paid. The same responsible staff initially promised a cash card, then did not issue that but committed to have it paid to my business account where it is subject to VAT and tax, which to me further dilutes the value of this deal making it less competitive than other providers. Still this staff from cell c mall of Africa never endeavoured to have this paid into my account in spite of my several email request and calls. Also SMS never worked on this contract. I am filled with regret for having switched to cell C and there total disregard