hC
henry C

1 reviews | Active since May 2013

08 Oct 2018, 08:12

*********** staff failling to apply basic accounting Principle

Hello Peter

See below correspondence from cell c contradicting each other.

FROM:Lungile Ntuli Thu, Oct 4, 3:14 PM (4 days ago to me

Good day I was speaking to manager at Nudebt he has confirmed that all 3 payments are reflecting on their side, he stated that he will send an email to Cell C confirming that R800 has been made. Once the confirmation has been received from Cell C I will update you. Regards Lungile

FROM: AR Escalated POP Sent: 05 October 2018 03:04 PM To: Phokoane Mabitsi Cc: AR Escalated POP Subject: RE: allocation Good day, Kindly note unable to pick up the payment on our side,. Client will have to contact their bank for further investigations. Regards, Zanele

This is how *********** cell c staff are currently, The proof is seating in front of them actual Lungile Ntuli from cell c indicated to me that all 3 payments are appearing NU debut system, those people are debt collector of cell c,so if amount appeared on debt collector system but not appearing on cell c,this cant be my fault or my bank, because proof of payment is there ,They need just to reconcile the account simple,YOUR HOUSE KEEPING MATTERS SHOULD NOT BE SHIFTED TO ME PLEASE .

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Replies (2)
Cell C
Cell C's reply08 Oct 2018, 08:15
Official

Apologies for the unsatisfactory service received.

We have requested Lungile to follow up and provide clarity, to ensure that the matter is resolved.

Regards

Cell C | DA

hC
henry C's update08 Oct 2018, 08:20
Reviewer Update
I have been hearing this for the past three weeks now, can this be escalated further please,its not okay for one matter to be unresolved for more than two weeks this tell us of something which is not going right within cell c.we are not even talking of thousand here its just rand,