*********** staff dealing with queries!

I migrated from my previous ISP in July 2018 to Cell C. In July 2019 I gave my one month notice on my fibre contract.

I was a email indicating that my clawback fee for early cancellation would be Rx. On investigation I saw that Cell C had changed me for installation which had already been paid for by myself in 2017. Neville Moodley had been dealing with my query but he has proven *********** in assisting me adequately. He passed the buck onto Warren - he still hasn’t made any contact with me.

No one has been able to give me detailed answers to the questions I have regarding the clawback fee.

The customer service is shocking!!!