*********** staff

I went through a terrible experience where my phone was ****** during the violence that transpired yesterday. I called the contact centre to block a sim card as well as a phone, my request was simple yet the incompetence of Simpiwe just made my frustration that much worse. Firstly he takes 3 minutes to understand my query and to ask me for cell number and after giving him that he tells me my number is a prepaid number. I literally had to give him my ID number and still does not even apologize for the ******* he was speaking. Secondly he asked for my IMEI number which I provided and then he calls me a **** by saying that I'm not providing him with the correct information as if he is the one looking at it. I then told him that I would call back as his incapable of assisting me and he proudly announced that it's fine. I called back for the second time and spoke to Amanda who actually sounded compitent and yet 17 minutes later I'm still waiting for a "sim swop" department to assist me.