*********** STAFF AT CELL C

I have 5 contracts with Cell C for many years. I have been paying my accounts via EFTs as my chosen method of paying. For the past 18 months Cell C has suspended my services on two accounts at regular intervals of twice a month. Every month I have to phone to ask why they keep suspending the lines and every time I have to send them proof of payments. They then send me sms' to thank me for the payment and two later they suspend my services again. They undertook to investigate and phone me back within 48 hours. I have given them my number to phone me. I have not had the courtesy of receiving any feedback from them. Those lines are for my two children and as a result they are unable to use their phones. My last payments to Cell C for the accounts in dispute were paid on 31 October 2019 as I was advised not make any further payments on those two accounts pending their investigation. To date they have not phoned me. They phone my children who does not have the authority to liaise with them or have access because they do not have the answers to the security questions asked by Cell C. I find their ignorance very unprofessional and their lack of proper customer care. The call centre staff is also unable to give me, or transfer me to the legal department to try and resolve this matter. I have also phoned the call centre on numerous occasions to change their records to reflect that I make EFT payments and that the debit orders be cancelled to no avail resulting in me accumulating penalties. They told me to go to a Cell C shop and have my accounts amended to show that I pay via EFT and to ensure that the debit orders are cancelled. On visiting the Cell C shop I was advised that the debit orders had already been cancelled. Please can someone competent deal with this as a matter of urgency.