*********** staff at back office

I am dealing with such absolute *********** staff members that it is laughable after 5 escalations they still cannot understand that they have to refund me. My husband settled my contract cancellation fee on 27th August 2020. I received a September statement showing receipt of funds. My contract card was converted to prepaid. Then on the 28th August 2020 I took a new contract on with Cell C. Then two months into my new contract they debit my bank account with the cancellation fee for the first contract I cancelled on 27th August 2020, though they have received payment. I am jumping through 10 hoops of *********** people that promise to call you back and a pathetic accounts department that cannot do their jobs properly and reconcile customer statements. Unfortunately for cell C I am not an idiot and they give me a entire load of nonsense when all I want is a refund it is that simple but these people do not understand this. I am dibe dealing with a pathetic network that cannot train their staff or hire competent people who know what they are doing. I mean seriously this is terrible.