*********** staff

My mothers contract.In September 2014 we gave new bank details for the debt order,however since then till February 2015 they could just never get it right to load a debt order and requested a bank statement ,I advises we will pay in cash.In this week one of the cell c agents at the call centre went an loaded a debt order with out my permission and on the incorrect date too.so I have now incurred bank charges of R138 due to there *********** staff and I would like to cancel the contract because I can guarantee I will have the same problem for the next 24 months or have my mothers account credited with the R138 or to be reimbursed in my bank account.Cell c offers nice packages but all staff is *********** ,if this was my company i would fire them all , worse service ever received from them , its the worse mistake i could ever have made to continue a contract with them.so tired of visiting the store with the same problem,if they dont get it right this time they will never.