*********** staff

I took out a 100GB fixed LTE contract last month. However I realised that that I under estimated how much data I would need so I called the call centre last week asking if I could change my contract to 200GB per month. I was told my request would need to be escalated to the back office and somebody would call me back. I then received a call from a lady who told me that I was given a special discount on my contract of 33% because I upgraded and if I switched to the 200GB package the price would then be R1 500 per month. I explained to her that she is wrong because I did not upgrade the contract and according to the website the 200GB option is +-R850 per month. She insisted there was no such promotion going on and the price would be R1 500 per month. I then decided there was no point arguing so I said never mind and cancelled the call. I went into the store on Saturday to verify that the 200GB package was still available and it is. I then tried to take out a new 200GB package only to be told that the consultant who phoned me deleted my credit history and I will have to wait 3 months for it to reappear.

At this point I am so fed up that I want to actually cancel the contract and move to Vodacom or Telkom.