1 reviews | Active since Jan 2012
*********** Staff
I logged a complaint this morning, about the bad service I received from them, their customer agent calls me, to verify the account holder name.
My question or thinking is, after I have given them the details on this platform, why irritate me further, by calling me to confirm who the account holder is, don't they have the account holders details on system.
Does these people get training? Can they read? Do they know what customer service is?
I am disgusted and wish this contract can be ended so that i no longer have to deal with SUCH INCOMPETENCE AND *****!
Our consultants have to follow specific business rules when handling customer queries or requests. A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
The consultant validates the information on the system by asking the customer a number of questions and if the customers' answers do not match the information on the system then the consultant is unable to assist.
Regards
Cell C | PN
Best regards,
Our consultants have to follow specific business rules when handling customer queries or requests. A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
The consultant validates the information on the system by asking the customer a number of questions and if the customers' answers do not match the information on the system then the consultant is unable to assist.
Regards
Cell C | PN
Best regards,