*********** Staff

As a Cell C subscriber, I received sms's stating that my account is in arrears, I called to verify and rectify this. However the lady I spoke to, advised me not to worry, as my account has been paid and its up to date. I also requested that my derbit date be changed from the 15th to the last day of the month... 5 days later, Im still receiving sms's stating that i need to pay, since my account is in arrears, when I call, another lady I spoke to confirmed that what I heard from the first person was untrue, and changes i requested were not made on my account. I mean how *********** is that? Now I have to pay an extra amount for the unpaid debit just because of staff incompetency.