SP
Sunita P

1 reviews | Active since Mar 2015

15 Aug 2015, 09:17

*********** staff

On the 4th August, I realised that my daugther's and my husband's upgraded contracts were swapped around. I went to speak to Clifford as he dealt with the upgrade. On the 7th August he calls me back to say that I need to pay R800 to have HIS mistake fixed, or we need to wait it out for 3 months without a charge. From going to upgrade these contracts, we have had nothing but bad service from your store. There is no respect for clients and your staff behave childishly. Please can this matter be resolved as I have had no feedback from Clifford. I guess he's hoping this problem will disappear on its own.

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Replies (1)
Cell C
Cell C's reply15 Aug 2015, 09:22
Official
Hello Mrs PS,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter. Do expect communication soon.

Regards
Cell C | PN

Best regards,