*********** Service

Dear Cell C

On the 31st July 2022 I did an early upgrade for my contract. I decided to take an additional contract. Further in the month of August I changed banks and contacted the customer care to change my banking details to my new bank account. The upgrade number has only been debited from my account and not the new contract. I constantly have to contact you guys only to be told I must make a cash deposit each month the details have been updated. This month when the 2nd contract didn’t go off on the debit order date I called again and was advised that my banking details was updated. 30th went by and still nothing I made a cash deposit and called customer care again and was advised they would update my banking details. This has affected my credit score showing missed payments when in actual fact I have been making cash deposits for the past few months. I am the one doing the courtesy calls and not the other way around.

Please can someone contact me and update my banking details so I can avoid the hassles of running around. I am beyond frustrated. How much longer will it take ???? Seems as if your customer care department is *********** to do something as basic as update client personal details part of their job descriptions.

I would also appreciate my account to be updated accordingly and also shared with the credit bureau so that my score can be updated accordingly.