*********** Service Delivery & Customer Relations

On 16 February 2019, I signed up to the Premium 10GB Upfront for 599.00. Immediately, I had to pay a a ProRata amount of R256.71. A week later, RAM couriers delivered 4 starter packs (my guess is as good as yours) which was completely wrong. I immediately contacted Cell C with the issue and kept the unopened starter packs in order to avoid any activations. Then, whilst numerous attempts on trying to rectify this issue through Social media complaints & customer care, my account was debited for R 1989.54.

Finally, on 25 February I received an email from Onlinehelp@cellc requesting Proof of Payment which I immediately provided in my response. Since then, numerous attempts were made to get an indication & status on my refund. No response whatsoever.

A week later, around 2 April I get a call from a Cell C representative confirming my refund of the amount of R 2246.25. Today, I'm yet to received any form of payment. In fact, I get mailed statements reflecting the correct refund, but with another months's subscription of R449.46 added again, as if I've been still a Cell C customer.

So I ask anyone out there, how incompotent can one be? A simple refund request gets you a series of pointless "hospital passing" between different departments. Not one representative showed any from of accountability & willingness to help.

How much of effort and patience can one have in order to receive a Refund - R 2246.25 and ensure that no other "Service" is addressed to me. Well done Cell C - You're the absolute worst.