*********** service and rude *********** Customer Care Centre

Really *********** in everything they do - and the worst Customer Care Centre ever (they should rather not have a Customer Care Centre as they don’t care and they are not interested in resolving any issues)

Short and long – my monthly instalment was paid manually by myself (prior arrangements was made and noted on the system) proof of payment was done and mailed through to *** with the reference number supp**** long before month end.

And as expected, end of the month it went of again after I was assured “no it will not happen” I phone and explained my story to one person just to be told to explain it to the next…after a long struggle I got them to understand why I’m frustrated and angry and they actually understood and acknowledged that it’s a mistake and they will refund me (refund will be done in 7 -10 working day – strange they messed up and I have to wait 7-10 working days for them to fix their mistake?)

So after a few days I received a message with a reference number ……………… “they tried to get hold of me to resolve the query” (I thought its resolved! – Cell C messed up as usual and they need to pay me back – what is there to resolve)

Anyway I did phone customer care with the reference number just for the *********** lady to read the same message to me 30/06/2022 @14:00 – then when she started with the security check she asked for my name/surname and ID – which I gave to her just to be interrupted and told that I should let he do the security check she only asked for my name – Common Cell C you guys messed up with my account now you want to get clever with me…If you did your work correctly then it would not have been necessary to even conduct a security check and waste 30min of my time!

After sitting through this heavy security question session with this person that clearly believing she has this very important position/role – she tells me okay she will let them phone me she cant do anything else ***??… Don’t waste my time if you knew you could do nothing let someone else pick up then phone then that can help!

My problem is still not resolved but luckily I know its Cell C so I’m not expecting it to be resolved very soon.

If anybody out there is thinking or contemplating to start a contract with Cell C – DON’T I have started moving over to another cell phone provider and everything is 100x better even the reception and signal (I would have never started with Cell C if I knew what I know today)

Be warned…. just look at most of the reviews on here about Cell C.