BS
Boifang S

1 reviews | Active since Sept 2013

12 Jan 2017, 16:02

*********** Service

<p>My contract was cancelled without my approval after I paid on the 29 December 2016 and I made an inquiry on cancelling the contract the stupid agent who assisted me on the 29 December 2016 said the payment will reflect in 24 hour then after I must call 084140 to assist with cancellation as he is not able to assist further until payment its done... I wanted to keep my number as prepaid thats why I wanted to put the 30 notice and I have been sent from pillar to post...I am sick and tired of being told different stories of buying a non rica'd sim card by Bonolo from cancellations department and call 084140 to do the sim swop and when I call customer care they are telling me about the legal dept... I want my number to remain as prepaid ********** 664</p>

0
Replies (3)
Cell C
Cell C's reply13 Jan 2017, 07:11
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply13 Jan 2017, 10:26
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

BS
Boifang S's update13 Jan 2017, 11:46
Reviewer Update

I am very grateful to Maropeng's service. He managed to resolve my complaint hence I want to compliment his great, efficient and professional service he has provided for me. I strongly believe that he must be the only employee within the company as no complains will arise in his presence. Thank you Maropeng once more ☺