*********** service!

Good morning Cell C<br> I just want to get my frustration with the Cell C call centre/ help desk in words - your promise of excellent clientele service is just horrible!<br> I have a Z10 and every month (going now for approximately the last 9 months, since June/July'14) I have to spend 20-30 odd min on the phone to the help desk with NO satisfaction talking & explaining with *********** staff and managers, the same old complaint over & over again, I am getting so frustrated with this issue :( <br> I have a Z10 and I cannot via the *147# recharge my service as Cell C internally has a problem identifying handsets? How is this even possible in this modern day??? I sometimes have to recharge my bis a day or two maybe 3 days before the 30 day subscription date is over - as my data has been used up. As I am paying for this service, IT DOES NOT MATTER when I do the renewal - you provide a service, stick to it!!!<br> Now suddenly I was told by the help desk agent that I have to wait another 4 days before I can renew, but... for now... I will \only"be charged 99c per meg..... have you guy's totally lost it???<br> Please - deactivate & reactivate my bis"