SH
SHARARA H

1 reviews | Active since Mar 2015

14 Mar 2015, 09:49

*********** SERVICE

IN JAN 2015 I OPENED AN ACCOUNT IN PAVILLION CELLC BRANCH, CLEARLY STATED TO THE SALES PERSON NUMEROUS TIMES TO PUT A LIMIT OF R50 & HE ADVISED THAT HE HAS PUT THE LIMIT. NOW FOR THE PASSED 2 MONTHS I HAVE BEEN BILLED MORE THEN DOUBLE THE AMOUNT I SIGNED UP FOR BECAUSE SANELE HAD NOT PUT MY LIMIT OF R50 ,WHEN QUERIED IT WITH THE SERVICE CENTRE , THEY SAID THEY HAVE NO PROOF THAT I ASKED FOR THE INITINIALY. BUT THEY WILL INVESTIGATE & GET BACK TO ME. THEY HAVE YET TO GET BACK TO & THE PAVILION BRANCH HAS NOT TAKEN RESPONSIBILITY FOR THEIR EMPLOYEES ACTIONZ!!!!<br> <br> I AM BEING DEBTED MORE THEN TWICE THE AMOUNT I HAVE SIGNED FOR BECAUSE OF A SALESPERSON'S ***********ACY TO DO HIS JOB & BE INFORMATIVE!!!

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Replies (1)
Cell C
Cell C's reply14 Mar 2015, 09:52
Official
Hello sharara,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN