*********** Service

I have been battling since 09/02/2018 to understand what is happening to my claim. CellC sends me to C-Surance and vice versa. Brisky also has no idea what is hapening, but he is the person who is supposed to help me with with my query. When I took my contract, the agent at CellC decided to cover my phone for less than it was worth (I dont work for CellC, so I have no idea of the packages). He asked if I wanted insurance and I said "Yes". Now i'm forced to take a cheaper phone because of the CELLC agent. I decided to just order a cheaper phone because I see this is going no where and I am fed-up. Today I call C-Surance and a lady by the name of Kgomotso decided to give me attitude when I asked for Brisky. No one comes back to me with feedback, I have to keep calling for updates and Brisky always tells the agents that he will give me a call. He said that he was going to have feedback within 24hours: guess what, 96 hours later... and still waiting for feedback. Can I just get some clarity so we can both move our separate ways?