*********** sales agents

Good day my name is antionette essop.

I've been a cell c customer for years now And I've been loyal through all those years I never missed a payment

And now they've been sending me messages and emails telling me my account is in arrears with the amount of R695

I did an early upgrade 3 months ago While my other contract was still active I spoke to one of the consultants at cell c and she told me my first payment for the new contract will only be in December and we also agreed that it will be debited from December

I agreed to finish paying my other contract, November was supposed to be my last month for the old contract So now they are billing me for something I know nothing off I didn't get a proper explanation All I was told was that I have to pay my old contact until the end of November

This is not acceptable So how do I go from paying a R490 until November to 1 thousand something

If I was explained then I wouldn't have had a problem And this is affecting my credit score